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Contacting Technical Support

Our online technical support system offers 24-hour service and product information. The web site features troubleshooting tools, the latest software updates and more! For fast, 24-hour support and information, go to

For a list of information you may need to have ready, see Before Accessing Technical Support.

To access online technical support:

  1. Ensure that an Internet connection is available.
  2. Choose Technical Support from the Help menu, then select one of the following options from the submenu:

  3. Frequently Asked Questions - to access Frequently Asked Questions (FAQs).

  4. Hints and Tips - to view a database of hints and tips

  5. Contacts - to obtain the most current contact information.
  6. Troubleshooting - to access online technical support to troubleshoot your problem.

The appropriate technical support page of the Web site displays.