Before Accessing Technical Support

Before accessing our online technical support, it is a good idea to have the following information ready.

  • The name and version of your Calendar Creator program.
  • Operating System: Windows 98, 2000, ME, or XP.
  • Precise description of the problem and steps needed to reproduce it. Include any error messages with the exact wording and punctuation that appears on screen.
  • Your computer's make and model, such as IBM Aptiva, Packard Bell Legend, etc.
  • CPU chip and speed, such as P200, Pentium II, 266, etc.
  • RAM (memory), such as 64 MB or higher.
  • Video card manufacturer and model number, such as NVIDIA RIVA TNT2 Model 64, Geforce 2 MX/MX 400, etc.
  • Sound card manufacturer and model number, such as S.B. Audio Gamer turtle beach Santa Cruz pci, etc.
  • CD-ROM drive manufacturer and model number, such as HP cd-writer 16x8x40x max speed or CD, etc.
  • For print problems: Printer manufacturer and model number, such as HP Deskjet 895cxi, Epson Stylus Color 700, etc.