Technical Support

If you have a question about DesignCAD, please look in this Reference Manual or the on-line Help for the solution. Remember to check the Index and Table of Contents.

A great resource to get your questions answered is the DesignCAD User Forum at

If you cannot find the answer to your question in the documentation, you can contact IMSI Technical Support by email at customersupport@

When requesting support, please provide the following information:

The serial number, version name of DesignCAD (e.g., DesignCAD 3D MAX, version 2019), and release date.

The release date is located in the About DesignCAD window, opened by selecting Help / About DesignCAD.

The type of hardware you are using.