Technical Support

If you have a question about DesignCAD, please look in this Reference Manual or the on-line Help for the solution. Remember to check the Index and Table of Contents.

A great resource to get your questions answered is the DesignCAD User Forum at .

If you cannot find the answer to your question in the documentation, you can contact IMSI Technical Support by email at customersupport@

When requesting support, please provide the following information:

  • The serial number, version name of DesignCAD (e.g., DesignCAD 3D MAX, version 2021), and release date.
  • The release date is located in the About DesignCAD window, opened by selecting Help / About DesignCAD.
  • The type of hardware you are using.